Return Policy for David Stern Jewelers and Affiliate Stores

Last Updated: January 5, 2025

At David Stern Jewelers, we take pride in providing exceptional jewelry and service to our valued customers. We understand that sometimes a purchase may not meet your expectations, and we offer a straightforward return process to ensure your satisfaction.

Our return window is 14 days from the date you receive your product. This period allows you adequate time to examine your purchase while ensuring the security and integrity of our products. All returns must be initiated within this 14-day timeframe; we cannot accept returns after this period has expired.

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number from our customer service team. This RMA number is essential for processing your return and must be included with your shipment. Returns sent without an RMA number will not be processed, so please ensure you contact us before sending any item back to our store.

Security and authenticity are paramount at David Stern Jewelers. Every piece of jewelry we sell includes a unique serial number for verification purposes. When we receive your return, our professional staff will carefully inspect the item and verify the serial number matches our records. This verification process is crucial to ensure the returned item is identical to the one we sent and has not been altered in any way.

Please note that we have a strict policy regarding custom jewelry: all custom-made pieces are final sale and cannot be returned. This includes any pieces that have been specially created, modified, or adjusted to your specifications. We emphasize this policy because custom pieces are unique to each customer and cannot be resold.

Once we receive your return, our team will conduct a thorough inspection process. This verification period typically takes up to 14 days. During this time, we examine the item’s condition, verify the serial number, and ensure all original documentation and packaging are present. Only after successful verification will we process your refund to the original payment method used for the purchase.

For a successful return, the item must be in its original, unworn condition with all original packaging, documentation, certificates, and authenticity cards included. Any signs of wear, damage, or alteration will make the item ineligible for return. We strongly recommend using insured shipping with tracking when sending your return, as you are responsible for ensuring the item reaches us safely.

If you receive an item that appears damaged or incorrect, please contact us immediately. Do not attempt to wear or modify the item, as this may affect your ability to return it. Document any issues with photos and await specific instructions from our customer service team.

The refund process begins after our verification is complete. Please note that while we refund the full purchase price of eligible returns, the original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer. Your refund will be issued to the original payment method used for the purchase.

David Stern Jewelers reserves the right to refuse returns that do not meet our requirements or that are sent without following proper procedures. We may modify this return policy at any time, and any changes will be reflected on our website with an updated date.

For questions about our return policy or to initiate a return, please contact our store during business hours. Our experienced staff is ready to assist you with any concerns and guide you through the return process to ensure a smooth experience.